| | Strongly Agree | Moderately Agree | Moderately Disagree | Strongly Disagree | Rating
Count |
|---|
| 1. I am proud of the quality of the services KSU provides to its customers. | 17.4% (53) | 61.3% (187) | 18.0% (55) | 3.3% (10) | 305 |
| 2. Management informs me about issues that are important. | 19.8% (61) | 47.4% (146) | 23.4% (72) | 9.4% (29) | 308 |
| 3. I am satisfied with my salary. | 5.6% (17) | 23.2% (71) | 34.0% (104) | 37.3% (114) | 306 |
| 4. My ideas and opinions count at work. | 21.0% (64) | 46.6% (142) | 20.0% (61) | 12.5% (38) | 305 |
| 5. I have the authority to correct problems as they occur. | 17.3% (53) | 46.6% (143) | 24.8% (76) | 11.4% (35) | 307 |
| 6. Information flows openly between management and employees. | 9.5% (29) | 38.9% (119) | 33.0% (101) | 18.6% (57) | 306 |
| 7. Day-to-day decisions demonstrate that quality is a top priority. | 15.9% (48) | 43.0% (130) | 30.5% (92) | 10.6% (32) | 302 |
| 8. I am able to resolve customer concerns in my area quickly. | 32.8% (99) | 47.7% (144) | 14.6% (44) | 5.0% (15) | 302 |
| 9. I am satisfied with my total benefits package. | 12.5% (38) | 47.0% (143) | 27.3% (83) | 13.2% (40) | 304 |
| 10. Employees are treated fairly regardless of gender. | 19.6% (60) | 41.8% (128) | 20.9% (64) | 17.6% (54) | 306 |
| 11. I receive the training necessary to do my job well. | 25.8% (78) | 44.7% (135) | 20.2% (61) | 9.3% (28) | 302 |
| 12. Policies and procedures are explained adequately. | 14.1% (43) | 44.4% (136) | 27.1% (83) | 14.4% (44) | 306 |
| 13. Work policies are fair. | 15.7% (48) | 50.0% (153) | 21.6% (66) | 12.7% (39) | 306 |
| 14. My performance is evaluated fairly. | 28.9% (88) | 44.4% (135) | 15.5% (47) | 11.2% (34) | 304 |
| 15. Promotions are based upon qualifications and merit. | 9.4% (28) | 30.6% (91) | 31.0% (92) | 29.0% (86) | 297 |
| 16. Achieving customer satisfaction is an everyday priority. | 40.5% (123) | 38.2% (116) | 15.8% (48) | 5.6% (17) | 304 |
| 17. Employees are treated fairly regardless of race. | 24.8% (76) | 38.1% (117) | 21.5% (66) | 15.6% (48) | 307 |
| 18. I feel a strong sense of loyalty towards KSU. | 60.3% (185) | 27.7% (85) | 9.1% (28) | 2.9% (9) | 307 |
| 19. KSU provides ample opportunity for me to upgrade my skills. | 25.7% (78) | 41.4% (126) | 24.0% (73) | 8.9% (27) | 304 |
| 20. My supervisor involves me in decisions that affect my work. | 38.8% (119) | 37.8% (116) | 12.7% (39) | 10.7% (33) | 307 |
| 21. The budget process is getting better. | 19.9% (60) | 46.5% (140) | 23.6% (71) | 10.0% (30) | 301 |
| 22. I trust the leadership of KSU. | 31.9% (97) | 43.4% (132) | 15.1% (46) | 9.5% (29) | 304 |
| 23. Management practices what they preach. | 15.1% (45) | 39.9% (119) | 23.8% (71) | 21.1% (63) | 298 |
| 24. As a staff, we receive more communication from the administration. | 17.1% (50) | 44.4% (130) | 28.0% (82) | 10.6% (31) | 293 |
| 25. KSU does an excellent job of keeping me informed about matters affecting me and my job. | 13.1% (40) | 46.6% (142) | 27.2% (83) | 13.1% (40) | 305 |
| 26. KSU is doing a better job of working with government agencies and the community as a whole. | 29.0% (87) | 55.7% (167) | 10.3% (31) | 5.0% (15) | 300 |
| 27. I have the resources (e.g. tools, equipment, supplies) to do my job effectively. | 19.5% (60) | 40.4% (124) | 26.1% (80) | 14.0% (43) | 307 |
| 28. I would recommend KSU to others as a good place to work. | 24.6% (74) | 51.2% (154) | 16.9% (51) | 7.3% (22) | 301 |
| 29. Management can be trusted to make sensible decisions for KSU's future. | 22.9% (69) | 46.2% (139) | 21.6% (65) | 9.3% (28) | 301 |
| 30. My supervisor is open and honest with employees. | 39.3% (119) | 33.7% (102) | 14.5% (44) | 12.5% (38) | 303 |
| 31. We have enough people to get the work done. | 13.5% (41) | 34.9% (106) | 26.6% (81) | 25.0% (76) | 304 |
| 32. Teamwork and cooperation are encouraged by my supervisor. | 42.2% (128) | 34.3% (104) | 13.5% (41) | 9.9% (30) | 303 |
| 33. My job makes good use of my skills and abilities. | 48.4% (148) | 35.0% (107) | 12.1% (37) | 4.6% (14) | 306 |
| 34. Senior management provides a clear picture of where KSU is headed. | 23.3% (71) | 44.9% (137) | 22.6% (69) | 9.2% (28) | 305 |
| 35. I can see improvements being made to enhance technology on campus. | 33.6% (102) | 48.4% (147) | 12.2% (37) | 5.9% (18) | 304 |
| 36. On my job, I have clearly defined and measurable goals and objectives. | 34.4% (105) | 48.2% (147) | 12.1% (37) | 5.2% (16) | 305 |
| 37. The facilities are being better maintained. | 12.6% (38) | 49.3% (149) | 27.5% (83) | 10.6% (32) | 302 |
| 38. I feel encouraged to develop new and better ways of doing things. | 34.3% (104) | 46.2% (140) | 14.2% (43) | 5.3% (16) | 303 |
| 39. Management is sincere in its attempt to understand the employee's point of view. | 17.5% (53) | 46.4% (140) | 24.5% (74) | 11.6% (35) | 302 |
| 40. Management treats employees with respect. | 21.6% (66) | 47.9% (146) | 16.4% (50) | 14.1% (43) | 305 |
| 41. At work we are encouraged to solve problems as a team. | 30.9% (94) | 41.4% (126) | 18.4% (56) | 9.2% (28) | 304 |
| 42. My work gives me a feeling of personal accomplishment. | 48.0% (146) | 40.8% (124) | 8.6% (26) | 2.6% (8) | 304 |
| 43. Senior management demonstrates that employees are important to the success of the company. | 20.9% (63) | 44.9% (135) | 21.9% (66) | 12.3% (37) | 301 |
| 44. The collegial atmosphere at KSU has improved for employees and students. | 20.1% (60) | 51.0% (152) | 21.5% (64) | 7.4% (22) | 298 |
| 45. My performance reviews have been useful in helping me improve. | 25.1% (74) | 41.7% (123) | 21.7% (64) | 11.5% (34) | 295 |
| 46. KSU has improved its public relations efforts in the community. | 30.5% (92) | 53.6% (162) | 10.3% (31) | 5.6% (17) | 302 |
| 47. Fund raising efforts have improved. | 35.8% (107) | 46.8% (140) | 13.7% (41) | 3.7% (11) | 299 |
| 48. Safety is emphasized at KSU. | 21.6% (65) | 49.5% (149) | 21.6% (65) | 7.3% (22) | 301 |
| 49. KSU is perceived more favorably by the media now than one year ago. | 37.3% (112) | 45.3% (136) | 12.7% (38) | 4.7% (14) | 300 |
| 50. My supervisor provides adequate supervision. | 39.1% (119) | 40.1% (122) | 10.2% (31) | 10.5% (32) | 304 |
| 51. I have the tools and resources to do my job well. | 20.9% (63) | 40.4% (122) | 25.8% (78) | 12.9% (39) | 302 |
| 52. I am satisfied with the career development opportunities at KSU. | 17.7% (53) | 43.8% (131) | 25.1% (75) | 13.4% (40) | 299 |
| 53. I have enough time to accomplish my personal and professional goals satisfactorily. | 18.1% (55) | 50.0% (152) | 24.0% (73) | 7.9% (24) | 304 |
| 54. Our workgroup is a collection of individuals doing their jobs, not a team with a shared task to perform. | 16.2% (48) | 42.9% (127) | 27.7% (82) | 13.2% (39) | 296 |
| 55. Management demands a higher standard of personal integrity. | 25.7% (78) | 51.5% (156) | 14.9% (45) | 7.9% (24) | 303 |
| 56. I can see progress being made on trying to resolve salary issues. | 20.7% (63) | 37.8% (115) | 23.7% (72) | 17.8% (54) | 304 |
| 57. The University cares about its staff and students. | 24.1% (73) | 44.9% (136) | 21.8% (66) | 9.2% (28) | 303 |
| 58. There appears to be more cooperation among groups. | 21.7% (44) | 53.7% (109) | 20.2% (41) | 4.4% (9) | 203 |
| 59. My job makes good use of my skills and abilities. | 22.4% (67) | 50.8% (152) | 20.7% (62) | 6.0% (18) | 299 |
| 60. I feel KSU student recruitment efforts have improved. | 29.2% (88) | 52.5% (158) | 13.3% (40) | 5.0% (15) | 301 |
| 61. I feel a greater sense of pride about KSU. | 24.9% (74) | 50.2% (149) | 18.5% (55) | 6.4% (19) | 297 |
| 38.3% (79) | 44.2% (91) | 12.6% (26) | 4.9% (10) | 206 |